Call Center World 2023
Management Circle
Company:
Our client Management Circle from Eschborn hosts the industry gathering at the ESTREL Convention Center in Berlin with its flagship conference “Call Center World” (CCW). The international conference and trade fair for innovative customer dialogue inspires thousands of visitors every year: CCW not only offers a comprehensive exchange of knowledge, but also brings together experts who are revolutionizing customer service and sales.
Project:
“Hello, my name is …, how can I help you?” – Employees in over 700 German call centers say this sentence an average of 2.8 million times a month. It’s hard to imagine how companies would handle customer inquiries today without this support service, most of which is outsourced.
In addition, customers today want to use not only the telephone but also all other communication channels to get in touch. The industry must therefore make progress in terms of efficiency and innovation year after year in order to meet growing demands.
Implementation:
GuestONE, as a long-term partner, supplied the entire participant management with the following modules:
- Pre-registration of trade fair visitors integrated into the existing congress website
- 9 self-check-in stations with fast e-ticket scanning and automatic printing of personal name badges
- 9 supervised service stations for new registrations and clarification cases
- Mobile visitor registration via smartphones with the G1 Check app and verification of access authorizations at eight different checkpoints on the congress and trade fair grounds
- Detailed reporting on visitor behavior with delivery of the corresponding evaluations
- On-site support for participants and the technology used throughout the entire event
The G1 team is on site with project managers and ensures smooth operations and perfect visitor support.
Important facts
Event: Call center World 2023
Number of participants: 5000
Tool: GuestHub
Additional services
- Online registration
- Production of trade fair passes/carrier cards
- E-mail communication
- Accreditation via check-in and self-check-in
You are interested in our solutions
Arrange a consultation now!
GuestONE GmbH
Hofaue 39 42103 Wuppertal Germany Phone: +49 202 37 161 – 0 Fax: +49 202 37 161 – 99 info@g1.de
