Anyone who has ever been “stuck” on the telephone hotline of an airline or their telecommunications provider knows the problem: long waiting times, tedious communication with a voice computer and, in the end, often an incompetent contact person who can’t really help. The e-mail sent afterwards then usually disappears into “nowhere”, a concrete answer or solution to the problem – missing.
With our team, we look after your guests competently and personally throughout the entire course of the project. We develop hotline guides and FAQ lists and consider together what questions and concerns guests might have. For your project we will set up special phone numbers and e-mail addresses through which guests can contact us.
Our guest managers work directly in GuestHub with access to the participant management and thus have all guest and registration data in view at all times. Changes to the data, hotel or travel wishes can be made immediately in the system and confirmed to the guest afterwards. Follow-up e-mails or documents are also sent immediately from the system and are documented in the guest history so that no process is lost.